I'm new in the Stockton area and I was looking for repair shops that specializes in Mercedes. I called one repair shop on Google and the person who answered the phone stated that they do not specialize in Mercedes and recommended Toole's. Boy!! I'm so happy he did because it was the greatest experience I've ever had with a repair shop. Rafael gave EXCEPTIONAL customer service. Rafael stayed in contact with me the whole way via phone and or email explaining the process, sending pictures of my car, recommendations regarding repair and pricing. If Rafael was off that day, then another repair tech I believe his name is Alex who was very pleasant would call or text to give me updates on my car. Overall, I had a great and wonderful experience. From my experience Toole's is very big on their tech giving great customer service. I have so many more great things to say about Toole's and not enough space. I would recommend Toole's to my family and friends in a heartbeat!!
We have a very good reputation in Stockton with both our customers and with other repair shops, so I'm glad to hear one of our colleagues recommended us to you. Rafael and our other advisors really take time to help you navigate your service process, explaining in as much detail as you want. Our shop software gives you so much access and helpful information, and makes it easy to review our recommendations, approve or defer work, and even pay your bill! Thanks for your glowing review, Danelle!
- Toole's Garage Stockton