The website to book an appointment and tell the shop what issues you are experience is very intuitive and user friendly. The customer service is BAR NONE. I recently brought in my 2nd Gen work truck to get a lot of work done and it took about a week to get my vehicle back in amazing working order. I had alot of DAILY questions that were promptly answered by Alex Chadburn. Alex, Tooles is lucky to have you! This is the best automotive shop experience I have ever had and YOU are the reason I am giving this 5 star review. Toole’s just received a lifetime customer due to their professionalism, quality of work, and excellent communication. Thank you all for bringing my truck back to life! God bless