Per CarMax I could chose my own Mechanic by going through Repair Pal. After reading all of the positive reviews about Toole’s I decided to make an appointment. I had to have my Jeep towed to Toole’s because my transmission light was on and the Battery was dead. AAA was running late and I called the shop to inform them that I was running late and was waiting on AAA. Rafeal answered the phone and let me know that that was not a problem as well as I did not have to be present just leave the keys in the car. ( I was surprised). Rafael explained in great detail the process of checking My car and that they will communicate with me step by step via text message as to the status and work that needs to be done as well as the cost. Rafael also double checked my Warranty to see if any of the work that needed to be done was covered. Although it wasn’t, he was able to find me a great price on the parts that I needed and for that I’m grateful. I will definitely come back to Toole’s for any service that is needed. Thanks Rafael!!!😊 And the Team at Toole’s. I’m a happy Camper.
Thank you, Linda. As a RepairPal-certified shop, CarMax trusts us to take great care of their clients, and it sounds like we did! Our shop software lets us share recommendations, photos and even video with you, so you see what our technicians see, and you can text or call back to discuss our findings with our great service advisors, like Rafael and Jess. Welcome to the family!
- Toole's Garage Stockton